VSOL is a digital enabler with a mission to help public and private organizations evolve their businesses through data and technology. We provide an end-to-end service from consulting to execution that drives the growth and innovation of our clients. As VSOL is in a phase of rapid expansion, we offer a dynamic, creative environment that accelerates your personal and professional development. We are looking for talented individuals eager to develop in international markets while contributing to the company’s future in a constructive and supportive manner

VSOL is seeking a driven and customer-minded professional with a proven track record in the management and growth of large account (>$5M) to take the role of Senior Account Manager for the company’s largest customer. This position reports to Chief of Growth (L1).

Responsibilities:

• Serve as the primary relationship owner for a strategic client account with responsibility for customer satisfaction, profitability and growth.
• Focus on ensuring VSOL consistently deliver superior customer service, operational excellence and strategic insight, consolidating VSOL’s position as the partner of choice
• Act as the customer’s “voice” within the VSOL organization ensuring that the client derives maximum value from our services.
• Review and approves implementation and deployment plans developed by PMs and SAs, facilitating cooperation with client to fulfill key requirements.
• Work closely with clients to gain visibility and co-develop a clear roadmap based on the customer’s strategy and business priorities
• Develop and present to COG and BoD Account strategy and annual Account Plan.
• Develop and present reliable revenues and cashflow forecasts to COG and Head of Finance.
• Prepare and deliver effective client presentations, including stakeholders at all levels of the organization up to C-Suite.
• Deliver monthly and quarterly status and results presentations to internal and external teams.
• Identify new opportunities from within existing account, partnering with the Business Development team to drive generation of incremental profitable business from the Account. increasing revenue.
• Ensure a deep enough understanding of clients’ business and political situation to head off potential issues before they become problems.
• Play an integral role in new business pitches
• Operate as the lead point of contact for all critical matters specific to the customers and resulting escalations, if any.
• Develop a trusted advisory relationship with senior customer stakeholders and executive sponsors
• Proactively assess, clarify, and validate customer needs on an ongoing basis and document as leads for qualification.
• Work cross-functionally with Business Development, Engineering, PMO, Operations, Marketing, and Finance team to ensure customer satisfaction and account growth and profitability.
• Work closely with Associate Account Managers on day-to-day operational processes including demand management, invoicing, troubleshooting, etc.
• Manage customer activity with CRM tools for maximum efficiency and visibility, with carefully executed follow-up to closure on open issues.
• Effectively participate to Sales governance process providing all required supporting documentation on a timely basis.