VSOL is a reputable Vietnamese provider of IT services and technology on a global scale. With its key markets in the Middle East, the US, and Europe, VSOL headquarters in Vietnam is dedicated to providing enterprise-level services and empowering customers and society to advance decisively into the digital future.

We are seeking a results-driven Associate Account Manager to serve as the primary relationship owner for a strategic client account. This role is responsible for ensuring client satisfaction, account profitability, timely payment collection, and long-term growth. You will act as a trusted advisor to senior stakeholders, oversee solution delivery in coordination with internal teams, and actively contribute to account expansion opportunities.

• Serve as the primary point of contact and understand the business need for a high-value client account.
• Build and maintain trusted relationships with senior customer stakeholders and executive sponsors.
• Operate as the lead escalation point for critical client matters, ensuring timely resolution and stakeholder alignment.
• Collaborate with the client to co-develop a clear account roadmap aligned with their strategic goals.
• Review and approve implementation and deployment plans developed by Project Managers and Solution Architects.
• Grow new business opportunities within the existing account.
• Collaborate with the Business Development team to drive expansion and revenue growth.
• Deliver monthly and quarterly performance reviews to internal and client stakeholders.
• Provide insights, status updates, and recommendations based on data and KPIs.
• Oversee daily account operations including demand management, invoicing, and troubleshooting.
• Ensure timely collection of payments by following up on invoices, resolving billing issues, and working with the finance team.
• Maintain accurate billing records and proactively manage aging receivables for assigned accounts.
• Manage account activity and status in CRM systems for full visibility and efficiency.
• Track and document client feedback, leads, and open issues for follow-up.